Warranty and support

Velora does not currently add a commercial warranty of its own beyond the warranty provided by law. When a product page mentions a manufacturer's warranty, that warranty applies as described on the page; when a page mentions none, none is offered for that item.

Every product sold by the store is covered by the legal warranty provided by Quebec's Consumer Protection Act: the item must be fit for the use for which it is intended, last a reasonable length of time and correspond to its description. This warranty applies whatever the commercial warranty, and at no cost to you.

If a product does not meet these conditions, write to customer service with your order number and proof of purchase: we will tell you what to do next, at no cost to you.

Every support request goes through customer service. Include the order number (VEL-XXXXXXXX), the product concerned, the purchase date and a description of the problem: we reply by email.

Shipping costs and transit times are detailed on the Shipping and rates page.

We reply to support requests by email, usually within one to two business days. Depending on the problem, we arrange a repair, a replacement or a manufacturer claim; when the manufacturer or a repair centre is involved, we handle the exchange with them and tell you what to expect.